AFP - Tue, 24 Nov 10:09:00 2009
Australian budget airline Jetstar apologised after making a Paralympic champion check in his wheelchair before catching a flight, prompting him to drag himself through the airport.
Australian Kurt Fearnley, who won the marathon gold in the Beijing and Athens Paralympics, had just completed a gruelling 60 mile crawl using his hands along a Papua New Guinea jungle track and complained bitterly about the weekend incident.
The equivalent for an able-bodied person "would be having your legs tied together, your pants pulled down and be carried or pushed through an airport", he said.
Fearnley, 28, hauled himself around Brisbane airport using his hands, including through a bathroom, and on to his flight in protest when Jetstar asked him to check in his personal wheelchair.
He spurned the airline's offer of its own wheelchair specially designed for planes, complaining that he would lose his mobility and have to be pushed around by airport staff.
Jetstar, the budget offshoot of national carrier Qantas, issued a statement apologising to the two-time Paralympic champion, saying any embarrassment and hurt was not intentional.
It said its policy was for passengers in wheelchairs to be transferred to the airline wheelchair, which is easier to manoeuvre inside the plane, at the boarding gate.
Fearnley was mollified after the airline had told him it was working on an alternative boarding procedure for disabled passengers.
"As long as that's going ahead, I'm more than happy," he told Australian Associated Press.
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gah sorry the thing cut me off damn computer. I will try and more sense now. I am 19 in a wheelchair and been lucky enough to travel on quite a few planes while i am still able to. At first I thought he was unreasonable because as with most airlines I thought they allowed him to take his wheelchair to the gate and transfer there in this case it would have been the airline in the right as this is done for security and there would have been no way to sit in his chair on the plane anyway so why make a fuss putting others at risk. However what i dont think the article shows is they took it away at check in desk with his luggage which would have been hours before the flight. This I have had and it is very painful to sit through which is why most chair are specially adapted for specific people especially since there is a only a airplane chair waiting for you once it is over again not exactly comfortable. I think what he did was very very extreme and he probably should have handled this better as many people go through the same thing and do not react the way he did but at least now the airline is improving. I agree it was a budget flight so you cant expect too much as far as service but still needs to improve. As far as the comments on here not all disabled people are complaining all the time or want sympathy, or special treatment these are ignorant and general perceptions As for people that are mad about people in wheelchair skipping queues it is airline policy so that they can check the wheelchair and get it into the plane on time the same also goes for pushchairs.
I have been really confused because I think that if they had asked him transfer to a airline chair at the gate than yes it was unreasonable of him because it is only for a short period and being in a sit on the
As I'm not disabled I have no idea whether the alternative offered is acceptable or not. At least the actions have stimulated a debate as to the best approach that will be respectful of everyone and cause minimum disruption to both the disabled person and the able-bodied, whilst still ensuring security is properly catered for.
The question of being offered an aisle wheelchair before entering the plane seems, however, to be beyond question by everyone.
Y did Jetstar just allow him to go to the gate with his chair then transfer as they do with children with pushchairs? Or do children with pushchairs carry arms and drugs???? is it such an issue! The guy is not faking and with Jetstars wheelchair he would have become dependant on someone else! I can totally see his point of view, i know there are rules but sometimes they r just stupid rules and to make a stand i applaud him !!!
so glad people are sticking up for the airline - I thought everyone would get all PC and support Kurt. Kurt is wrong on this one. They offered alternatives and he didn't take it. He made the situation embarrassing for himself. Twit.
Funny thing about having your own personal wheelchair is the fact that gangsters can force you to hide drugs in it or terrorists- bombs etc, if you aren't able to be forced- you still leave yourself open to this behaviour anyway, and you put flights at risk.
The airline is being totally responsible and this gentleman should bring his own personal assistant to aid him and then he wouldn't have to cause upset- throwing his toys out of the playpen gives the disabled a bad name and shows what kind of mentality he has.
I believe he should apologise to the airline and make a press statement of apology to all those that he distressed and abused during this incident.
He needs to ask himself whether 'OSAMA BIN LADEN' ought to be able to use HIS own wheelchair to board a flight that had himself and his entire family on!
There is no excuse for his vile behaviour and he needs to buy his own jet if he wants to be treated with privelidges.
I have been injured the afghan campaign, so i do know what it feels like, but at the end of the day, their chairs are modified for use in airplanes, so why was he trying to be so full off himself, is it due to the fact he is an athlete, double gold winner, who wanted to make a statement.
They should have supplied him with a kangaroo to ride on !!!!
I am a paraplegic and am with Kurt 100% on this one. When you can't use your legs your chair becomes an extension of you body. The majority of reputable airlines will allow you to stay in your chair until you reach the airline door, whereupon you transfer to an aisle chair (what Kurt was offered at checkin)and taken to your seat. No problem, I'm fine with that and I'm sure so would Kurt have been. What he was objecting to was being made to sit in a chair designed for the aisles of a flight cabin (inadequate for anything else) for 2 hours before getting into the plane, when on any other airline he could have taken his own chair to the cabin door. There is no reason why Jetstar could not have done this. Many wheelchair bound people have specific cushions that reduce the risk of pressure sores that can kill, so there is a health issue here as well. At first I also thought his reaction was a little petulant until I learnt more of the details. His actions were not selfish but done to highlight an unnecessary lack of customer service.
I object to people accusing him of using the disabled card to get special treatment because he's famous. What a load of @#$%. Don't give an opinion on something you know nothing about. Thanks for 'feeling sorry' for us 393. Ask me if I'd rather be in a wheelchair or ignorant and I'd choose the wheels anyday. I feel sorry for ignorant people.
airline was stupid for apologising. they gave him an acceptable alternative so why did he have the arrogance to think he was above the rule? his life is likely very difficult and i really sympathise and support steps taken for improving mobility options for all, but really, Kurt...!
Rules are rules and it applies to all, regardless you are a gold medalist or a bin man. He is just arrogance not to accept that. Otherwise opportunists can use all sort of excuses to sue the airline for some cash. Well done Jetstar.
Hi Ive been in a wheel chair, Fractured spine and I had to learn to walk again. My point is that a compromise has to be reached you can only help a slim line of average so if someone falls outside the average then changes have to made. As far as I know all wheel chairs can be fixed to locks fitted to the floor not only of aircraft but taxes as well. No extra room has been made for the ever growing populace of the world from the average 5feet 8 inches to 6feet plus the average has to bee the base line for all things individual sizes cannot be accomodated. Mr Fearnley was right and also wrong
I am a differently abled person,also had bad experience with one airline. I came from Phillipine to Sri Lanka with Transit at Thailand. While checking in,I was told the wheel chair will be put in with other laggages and handed over at Sri Lanka Air port. Unfortunately it was unloaded at Thailand. I came to know this only at katunayake Air Port. I made a complaint, came out by walking long distance and bought a New weel chair in Colombo and went home. After one week I came back and collected the missed wheel chair
And one more thing: budget airlines ARE KNOWN to reduce your comfort to save your wallet!
If he wanted to make a point (where he, as an Olympic champ, could make it where others can't), I think he has done pretty well. There's always place for improvement on the treatment of customers (like being more carefull with things like wheelchairs in loading them together with the other luggage, letting people go closer to the plane with their own wheelchair, better quality airport wheelchairs etc.) and I think he got people focused again.
But if he was doing it because he thinks he should be treated special since he's a Olypic champ: you're wrong dude!
In the end (before boarding) he should probably have to change his wheelchair anyway because of place or safety restrictions on the plane.
And as for discomfort: try being in airplane seats for a transatlantic flight with my close to 2 meters (6'6"). No place for my knees even with the seat in front of me in upright position. I don't get any special treatment. Just maybe if there's place they put me just behind the emergency exists. You won't here me complain. Flying is going from A to B. As long as A and B give you sufficient comfort, and people do their best to help you in between, you should be okay.
Auke
load of @#$% why coudnt he be left in his own wheelchair....beuracacy gone made again......
"Australian budget airline Jetstar apologised after making a Paralympic champion check in his wheelchair before catching a flight "???
Mr Fernley was not MADE to check in his wheelchair. it was pointed out that his particular chair was not suitable for the inside of the jet! Mr Fernley chose to drag himself through the departure lounge, he was not forced too. He was offered the facility of a regulation size wheelchair which would need to be handled by a member of the ground crew. Mr Fernley obviously found this too embarassing!
Fact : Qantas / Jetstar fly many hundreds of disabled people on an anual basis across Australia AND overseas without complaint, indeed they are often praised for their help.
Fact:: The wheelchair Mr Fernley was offered is designed to fit in position inside the jet with minimum disruption to the ergonomic requirements of the flight. In the event of an emergency it is designed to be fixed in place to minimise disruption of an evacuation, not to be rolling around the inside like a loose canon, blocking emergency exits.
Fact: Mr Fernley's wheelchair is not compatible with the inside of a jet and its fixtures, making it (and him) a liability in the event of an emergency.
Mr Fernley's wheel chair had to travel as hold luggage and as such needed to be checked in at the departures desk, rather than him being wheeled hundreds of metres through the airport to the jet and back!!. Mr Fernley was offered a service that hundreds upon hundreds accept every year. As I see it, Mr Fernley did not want to be wheeled around in an UNCOOL wheelchair in case he was mistaken for a 'basket case'!! In the event of an emergency, somebody would have needed to manhandle him fron the jet, again with all its consequences.
As a workplace health and safety officer I would suggest that if Mr Fernley wanted to become a potential liability, putting other passengers at extra risk during an emergency, in another workplace he would ha
But surely if he just completed a "gruelling 60 mile crawll" then a little ride arond the airport isn't going to do himany harm is it? or am i misisng something?
He's quite happy to be disbaled when it suits yes?
Disabled or not we all have to go through that... Taking off one's shoes etc. not nice but necessary. So there was no need for all this drama...
I think Kurt was in the wrong. I don't understand why the airline had to apologise. The airline DIDN'T in any way force him to drag himself onto the plane - he chose to do it because, like a small petulant child, he couldn't get his own way and use his own wheelchair. I feel sorry for disabled people but sometimes some of them don't do themselves any favours - it reminds me of a news story I saw on TV a few years ago - a demonstration by angry disabled people in central London calling for equality and better understanding of their issues. They had chosen to block a street in Central London and when the police arrived and told them they would have to move to the pavement, some of them refused and after several more warnings were arrested. (as able-bodied people blocking a road and causing horrendous traffic congestion would have been) Of course they and their supporters then cried foul and said how disgustingly the police had behaved. The irony was of course that they WERE being treated equally but it seems that some disabled people only want equal treatment when it suits them. At other times they're quite happy to get special treatment. A bit hypocritical I think.
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